RETURNS AND REFUNDS
ABOUT THE SHIPMENT:
1. Shipping: All orders are processed and shipped on weekdays (Monday-Friday excluding holidays) based on product availability.
2. Shipping method: standard, in Italy is f there are shipping charges for Standard Shipping orders. (in Italy is free of shipping charges, but in areas that are not included in the list of disadvantaged areas, peripherals or customs, a contribution to the shipment may be requested in addition) Delivery will be made in 3/4 working days. In some hard-to-reach areas (eg high mountains and small islands) delivery may take an additional 48 hours. Orders placed on Saturday and Sunday will not be processed until the following Monday.
3. Do you ship abroad? : we carry out international shipments. For more information, you can write to us via email or you can call us at the number in the contact area.
4. Can I choose day and / or delivery time? Unfortunately it is not possible to choose a specific time and day for the delivery of the products. After the goods have been sent you will receive a notification in your e-mail box and you will be able to view the tracking of the shipment via a special link.
5. WAS MY ORDER SHIPPED?
If you have placed the order you will have the possibility to check the status of the order. You can track your order using the tracking number provided by connecting to your account.
6. HOW ARE DELIVERIES MADE?
Deliveries are made through the service offered by the general contractor Quickly sa. Delivery times range from 3 to 5 working days starting from the shipping date. Shipping is free for every order unless the place of delivery is not on the list of disadvantaged, peripheral or customs areas for which the customer will be asked to contribute to the shipment. Deliveries are made from Monday to Friday. No deliveries are made on Saturdays and Sundays. Delivery times are calculated starting from the sending of the order confirmation e-mail. The delivery of the products will be made at the usual residence or at the address indicated in the online order on the site. If an item is not available, delivery times may be changed. For more information, please consult our general sales conditions and / or contact our Customer Service by phone or by e-mail, in the Contact section.
7. I WANT TO MODIFY THE DELIVERY ADDRESS, HOW DO I PROCEED?
The order will be delivered to the delivery address indicated in the order summary e-mail and in the “Your orders” section. After confirming the order it will no longer be possible to change the delivery address. Once the order is placed, we are unable to change it, so please make sure you enter the correct delivery details at the time of the order.
8. HOW TO MONITOR MY ORDER?
You can track the shipment of the order by connecting to your area by the link that was sent to your email or phone number.
9. I WANT TO RECEIVE AN ORDER ABROAD, HOW DO I NEED TO PROCEED?
Orders placed on the site www.liolacosmetics.com in international language will be delivered exclusively in the national and international locations indicated as available on our website.
10. WHAT ARE THE SHIPPING COSTS?
Shipping costs are free unless the place indicated does not appear outside Italy or in disadvantaged, peripheral or customs locations.
11. WHAT DO I NEED TO DO IF MY ODINE DOES NOT ARRIVE?
If your order indicates that it was delivered but you still need to receive it, contact our customer service at email@example.com which will help you in the best possible way.
1. If you receive damaged products, contact Liolà customer service immediately at the following address firstname.lastname@example.org and send a photo of the product to the e-mail address previously indicated.
Any refund will be made as soon as possible and in any case within 14 (fourteen) days from the date on which the customer has exercised his right of withdrawal and by bank transfer with the bank details that the customer will be required to communicate to the our customer service.
* (When you purchase products or services by mail, telephone, fax or on the Internet from a merchant based in the EU, you have the right to return the unwanted products within 14 days of delivery).
2. CAN I RETURN OR CHANGE A PRODUCT?
It is not possible to exchange or return products.
3. HOW ARE RETURNS WORKED?
The average processing times of returns and vary from 7 to 10 working days from receipt of your return. (Weekdays: Monday to Friday, excluding holidays).
You will receive confirmation of receipt and processing of your return
Note: Refunds are only available for products purchased on www.liolacosmetics.com
4. DO I WANT TO MAKE A RETURN, HOW DO I PROCEED?
If you wish to return an item or order, you can do it by post within 30 days. (it is not prepaid and costs will be charged for managing the return). The return costs are not charged to Liolà Cosmetics. Returned products must be placed in the original packaging, in perfect condition and accompanied either by the miniatures, or by the samples and documents present at the time of shipment, as well as a copy of the purchase receipt. Send a photo of the product to the e-mail address indicated below.
The refund of the return will be made upon receipt, by crediting and depending on the payment method used for the online purchase. The reimbursement of payments made by credit card will take place within 14 days after receipt of the returned items.
For any return request, please contact our Customer Service at email@example.com, in the Contact section; our consultants will be happy to assist you with the procedure. For any additional information regarding the return and refund conditions.
5. HOW LONG SHOULD I RETURN AN ARTICLE?
You have 14 days to return an unwanted or defective product.
ABOUT THE ORDERS
1. Processing: Most orders are processed and processed within 1 – 2 working days (the processing time does not include weekend days)
– Orders sent on Saturday and Sunday will be processed the following Monday.
– Orders are processed and sent only on working days (from Monday to Friday, excluding major holidays).
– Each order is subject to banking authorisation before being processed. Only authorised orders will be processed and shipped.
2. Payment authorisation:
All purchases are subject to the approval of the bank before the order is processed. Only authorised purchases will be processed and shipped.
3. Order status:
Access the link we sent you via email to see the status of your orders. To track the order through the shipper’s website, click on the shipping number to see the delivery status of the order. Attention: carriers are not always able to provide information on traceability in the 24 working hours following the dispatch of the order.
4. Cancellation of an order:
Once the order has been processed it is no longer possible to cancel. It may happen that our computerised system deletes orders or parts of orders for various reasons, some of which are summarised below:
Product / s not available.
Problems with data processing for payments.
Inability to send to the address provided.
Double transmission of the same order.
If the order is processed, you will receive an email message in which you will have the summary of the order with the link.
5. Find an order:
If the tracking code of your order is delivered, but you have not received the package:
1. Check with neighbours and family members
2. Check that there is no notification of non-delivery
3. Send us an email and we’ll tell the courier
6. HOW TO RECEIVE THE RECEIPT OF MY ONLINE PURCHASE?
For every order placed on the website www.liolacosmetics.com from your account you will receive the order confirmation and the related receipt via e-mail. The purchase receipt will be sent together with the package to the delivery address indicated. You can also print the purchase receipt by clicking on the document from the customer link on the liolacosmetics.com website in the “Your orders” section. If you wish to receive a copy of the purchase receipt, please contact our Customer Service by firstname.lastname@example.org , in the Contact section.
7. HOW TO KNOW IF A PRODUCT IS AVAILABLE ON www.liolacosmetics.com?
Some of our articles are available online at liolacosmetics.com from a certain date. To know the availability of an article of your interest, just click on it. At this point two possibilities open: If the option “Buy” is displayed, it is possible to proceed with the online purchase. In the event that it is not available, it will be indicated with an inscription or the date from which the distribution of the product in question will start will be indicated.
8. How does the order process work?
To proceed with the purchase of a product you wish to purchase, click on “shop”.
b. Once you have logged in, click on the product you wish to purchase, it will appear
a + so you can add it to your cart (in case you want to view the product in more detail, click on quick view)
C. By clicking directly on + or on add to cart the product will be placed directly in the cart.
d. After shopping, to access the cart move the cursor to the top right on the symbol of the shopper. Once you move the cursor over the icon you will see the products you have entered inside the cart.
is. You can then check out or continue shopping.
f. If you clicked on checkout you have the option to view on the cart.
In a special area you can enter a discount code. Then, by visiting the Shop, you can add the products and the desired quantity to the cart.
g. You can click to access the writing next to: Are you already a customer? Click here to log in, if you are already a customer.
h. If you are not registered, enter your details in the dedicated form and proceed with the purchase.
the. Once placed the order will be received and you will receive an email with a copy of your order; at this point our staff will manage the order: you will then receive a confirmation.
j. You will also receive an email confirming receipt of your order. If the order confirmation does not arrive within 24 hours of sending, send an email asking for assistance. For questions or problems in the transmission of an order or for information about previously sent orders, call Customer Service email@example.com or Contact Us.
9. How do I see my cart?
You can view the cart with the icon at the top right.
From the cart it is possible to remove the inserted products.
REGARDING ONLINE PURCHASES:
10. CANCELLATION OF ARTICLES FROM THE CART:
To delete a product from the Shopping Cart, enter “View Cart” and write the number 0 next to the quantity of the product or click the x on the left of the product in the cart. The article will be removed from the basket.
11. I CAN PAY ONLINE PAYMENTS WITH MY CREDIT CARD IN
SAFETY? Yes. When you send personal information (name, address and credit card) in the Confirmation phase, the data is encrypted and sent to our site’s server via a secure connection. Read more about the LIOLÁ Online. (we put other data)
12. PAYMENT OPTIONS:
The following credit / debit cards are accepted: MasterCard / American Express / Visa / PayPal. Sorry, we do not accept: CASH, payment in instalments, checks, postal orders. Important information: To ensure the security of your transaction, the billing name and address must coincide with those of the credit card holder used for payment. We reserve the right to cancel orders that do not meet these criteria.
13. The product I want is out of stock, will it come back? We know how annoying it is when your favorite product is no longer available and, as far as we strive to always be in stock, from time to time, we may run out. If there is a specific product you are looking for, call our customer service at firstname.lastname@example.org, which will do its best to help you.